Privacy Policy

Last Updated: March 31, 2026

Manomaya ("we," "our," or "us") operates the MindSaarthi mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By downloading, installing, or using MindSaarthi, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

1.1 Personal Information You Provide

When you register and use MindSaarthi, we collect the following information:

For Patients:

• Full Name
• Email Address
• Phone Number
• Gender
• Date of Birth
• Profile Picture (optional)

For Experts (Psychologists):

• Full Name, Email Address, Phone Number, Gender
• Professional Specialization
• Years of Experience
• Professional Bio/Summary
• Educational Qualifications (Course, University, Graduation Year)
• Work Experience (Job Title, Organization, Duration)
• Profile Picture
• Availability Schedule

1.2 Appointment & Session Data

• Appointment dates, times, and status
• Session duration
• Booking history

1.3 Chat & Communication Data

• Text messages exchanged during appointment sessions
• Files, images, and documents shared in chat
• Message timestamps and delivery status

1.4 Payment Information

• Transaction amounts and status
• Payment method type (e.g., UPI, Card)
• Transaction IDs and order references

We do not store your full credit/debit card numbers, CVV, or bank account details. All payment processing is handled securely by our third-party payment processor, Razorpay.

1.5 Device & Technical Information

• Unique Device Identifier
• Device Operating System (Android/iOS)
• Push Notification Tokens (FCM)
• App crash reports and error logs

1.6 Ratings & Reviews

• Rating scores provided for experts
• Written review/feedback text

2. Information We Do NOT Collect

• GPS/Location data
• Contacts or address book
• SMS or call logs
• Biometric data (fingerprint, face ID)
• Browser history
• Calendar data

3. How We Use Your Information

Purpose	Data Used
Account creation and authentication	Phone number, OTP, Name, Email
Connecting patients with experts	Profile data, Appointment details
Video and voice consultations	Camera, Microphone access, User ID
In-app chat during sessions	Messages, Files, User IDs
Processing payments	Transaction details (via Razorpay)
Sending notifications	FCM token, Device ID
App improvement and crash fixing	Crash logs, Error reports
Customer support	Account info, Communication history

4. Third-Party Services

We use the following third-party services to operate the App. Each has its own privacy policy governing data use:

Service	Purpose	Data Shared
Firebase (Google)	Push notifications, Crash reporting, Analytics	FCM Token, Device info, Crash logs
Zego Cloud	Video/Voice calling, In-app messaging	User ID, Username, Call data, Chat messages
Razorpay	Payment processing	Payment amount, Transaction details

Links to third-party privacy policies:

• Firebase Privacy Policy
• Zego Cloud Privacy Policy
• Razorpay Privacy Policy

5. Permissions We Request

Permission	Why We Need It
Camera	Video calls with experts and profile photo capture
Microphone	Voice and video calls during consultation sessions
Photo Library	Selecting profile images and sharing files in chat
Notifications	Appointment reminders, incoming call alerts, chat messages
Internet	Required for all app functionality

6. Data Storage & Security

6.1 Where We Store Data

• On your device: Authentication tokens are stored securely using encrypted device keychain. App preferences and cached data are stored in local storage.
• On our servers: Profile information, appointment records, chat messages, and payment transaction references are stored on our secure servers.
• Third-party servers: Call data is processed by Zego Cloud, payment data by Razorpay, and notification/crash data by Firebase.

6.2 Security Measures

• JWT (JSON Web Token) based authentication
• Secure token storage using device keychain (not plain text)
• HTTPS encryption for all API communications
• Automatic session expiration and logout on unauthorized access
• Appointment-based chat isolation (messages are only accessible within the specific appointment context)

7. Data Retention

• Account data: Retained as long as your account is active
• Chat messages: Retained for the duration of the appointment relationship and accessible in appointment history
• Payment records: Retained as required by applicable financial regulations
• Crash logs: Retained for up to 90 days for debugging purposes

Upon account deletion request, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information via the Profile screen
• Deletion: Request deletion of your account and associated data
• Withdraw Consent: Revoke permissions (camera, microphone, notifications) through device settings
• Data Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, contact us using the details in Section 12.

9. Children's Privacy

MindSaarthi is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.

10. Health Data Disclaimer

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via in-app notification or email for significant changes

Your continued use of the App after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

© 2026 Manomaya. All rights reserved.